I am a professional and passionate Service Designer, working predominantly with charities and voluntary organisations to help them use design to improve their service offers and transform their organisational culture.
I have worked on projects with local and national charities, from two weeks to two years, informing service development and delivery practice, organisational strategy, and local and national policy. My extensive experience includes designing workshops, cultural probes, personas, and user-journey mapping, to research, produce, and communicate sound service innovations and strategic plans.
I enjoy working with people, and am adept at fostering and building relationships that help to produce better outcomes. My excellent inter-personal skills enable me to gain the confidence and valuable input of all stakeholders, including those in vulnerable groups, for a truly participatory approach. It also enables me to act as a critical friend to the charity, challenging the way things work to help people imagine alternative futures.
I have a strong track record in helping people to think differently about their services, in order to achieve radically different outcomes that produce better results for the charity and their beneficiaries. To hear from some of those charities, please click here.