These are some of the charities that I have supported recently. Please click on a project to read more about how they used Service Design.
Supported the Local Services Strategy and Development team to consider how Service Design could be used in their network.
Worked with staff to improve customer’s experience in their visitor centre, informing successful grant applications worth £1.9 million.
Supported the development of services for a new geographical area, which led to a successful BIG Lottery bid of £425,000.
Age UK Newcastle
Managed a two year programme to embed service design approaches and create a coherent suite of services.
Quality Of Life Partnership
Undertook engaging user research to ensure older people’s views were at the heart of Newcastle’s Age Friendly City strategy.