Supported the Local Services Strategy and Development team to consider how Service Design could be used in their network.

Worked with staff to improve customer’s experience in their visitor centre, informing successful grant applications worth £1.9 million.

Supported the development of services for a new geographical area, which led to a successful BIG Lottery bid of £425,000.

Managed a two year programme to embed service design approaches and create a coherent suite of services.

Undertook engaging user research to ensure older people’s views were at the heart of Newcastle’s Age Friendly City strategy.

Redesigned their membership system and conducted user research that led to a successful bid of £196k.