Laura Warwick
Service Designer

Presentations

I am lucky enough to have been invited to speak about my work at various national and international conferences, to service deliverers, designers, and academic audiences. Here you’ll find links to a select few of those presentations:

 

ServDes

Lancaster, England. April, 2014.

Presented a co-authored paper, ‘The potential of a Design for Service approach to transform voluntary community sector organisations’, which described the outcomes of using service design in three charities.

http://www.servdes.org/servdes-2014/

 

DESIS UK

Newcastle-upon-Tyne, England. May, 2013.

Gave a presentation, ‘Using design to rethink mental health’, which described the impact of using a service design approach at a mental health and wellbeing charity.

http://desis-uk.org/wordpress/?p=122

 

Mind’s CEO Conference

Birmingham, England. November, 2012.

Ran two workshops demonstrating the power of design thinking and describing the impacts of using a service design approach at Tyneside Mind.

http://www.mind.org.uk

 

DMI 2012 International Research Conference: Leading Innovation through Design

Boston, USA. August, 2012.

Presented a co-authored paper, ‘A third way for the third sector: generating a framework to recognise the impact(s) of the co-design of service innovation in third sector organisations using a critical design research cycle’.

http://www.dmi.org/ 

 

Age UK Services for Later Life

London, England. July, 2012.

A plenary speaker at this national conference, ‘Befriending: A fresh look at an established service’ described a project that used service design; issues that were identified, new ideas, changes made and the impact on the service users.

http://www.ageuk.org.uk/professional-resources-home/conferences/services-for-later-life-2012/plenary-session-summaries/

 

DESIS Forum Helsinki

Helsinki, Finland. May, 2012.

Presented the outcomes of embedding service design tools and methodologies at Age UK Newcastle.

http://www.desis-network.org/content/desis-showcase-helsinki-event-and-launch-online-platform

 

Innovation through Knowledge Transfer 2012

Bournemouth, England. April, 2012.

Presented a co-authored paper, ‘The Third Way for the Third Sector: Using Design to Transfer Knowledge and Improve Service in a Voluntary Community Sector Organisation’, which presented design as a process for experiential learning.

http://inkt12.innovationkt.org

 

Design4Health Conference

Sheffield Hallam University, England. July, 2011.

Presented a co-authored paper ‘Designing healthy services: The value of a Service Design approach’, which discussed the key outcomes of the Age UK Newcastle KTP Programme.

http://research.shu.ac.uk/design4health/conferences/conference-2011

 

SDN Conference

Berlin, Germany. October, 2010.

Presented a co-authored paper ‘Driving Lessons in Service Design’, which described how staff at Age UK Newcastle had been engaged in the approach in order to embed it in the organisation.

http://www.service-design-network.org/conferences/sdnc-2010-berlin/

 

© 2019 Laura Warwick
Website Design :: Alpha Creative