Laura Warwick
Service Designer


I am so passionate about the role that Service Designers can play in supporting charities to transform their organisational culture, that I’m currently studying for a PhD with that focus. I have also written research papers and articles for academic and design publications. Please click on the links to access the publications in full:




Warwick, LauraYoung, Robert and Lievesley, Matthew (2014) Exploring the value of a design for service approach to develop public services in the community voluntary sector: a comparative analysis. International Journal of Design in Society, 7 (2). pp. 19-33. ISSN 2325-1328


Bailey, Mark and Warwick, Laura (2012) Leading by Example: effecting organisational change in a third sector organisation. Touchpoint, 3 (2). pp. 24-27. ISSN 1868-6052


Bailey, Mark and Warwick, Laura (2011) Driving lessons in service design. Touchpoint, 2 (3). pp. 80-81. ISSN 1868-6052




Bailey, Mark and Warwick, Laura (2013) The Third Way for the Third Sector: Using Design to Transfer Knowledge and Improve Service in a Voluntary Community Sector Organisation. In: Innovation Through Knowledge Transfer 2012. Smart Innovation, Systems and Technologies, 18 . Springer, Berlin, pp. 121-133. ISBN 978-3-642-34218-9


Warwick, Laura (2011) Designing Better Services Together, Newcastle: School of Design, Northumbria University.


Conference Proceedings


Warwick, LauraYoung, Robert and Lievesley, Matthew (2014) The potential of a Design for Service approach to transform Voluntary Community Sector organisations. In: ServDes. 2014, Lancaster, UK.  


Warwick, LauraYoung, Robert and Lievesley, Matthew (2012) A third way for the third sector: generating a framework to recognise the impact(s) of the co-design of service innovation in third sector organisations using a critical design research cycle. In: DMI 2012: The Design Management Institute International Research Conference 2012, 8-9 August 2012, Boston, MA., USA.

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